How can we help?

Open Splatter on the web or in the app and sign up with your email, a username and a password. You will be asked for your birthday: you must be 13 or older. If a friend sent you an invite link, open it first and the sign-up fills in for you.

On the sign-in screen choose “Forgot password”. We email you a link to set a new one. You can sign in with your email or your username. If the email does not arrive, check spam, then write to support@splatterapp.com.

In Settings, set up two-step verification with an authenticator app. After that, signing in asks for a code as well as your password. It is the best protection for your account.

If you have more than one account, the account switcher lets you move between them on the same phone or browser without signing out.

Open your profile and choose Get verified. The verified tick tells people your account is the real one.

In Privacy settings you can make your account private. New followers then need your approval, and you will see follow requests in Activity.

You can delete your account inside the app. The website also has a page that shows you how. Deleting cannot be undone.

Up to 10 photos and videos in one post (a carousel), short videos up to 59 seconds in Splats, and 3D scenes. Big video files are made smaller for you instead of being refused.

When you post, Splatter asks you to confirm that you made it or have the right to use it. Posts without that confirmation stay on your profile and with your followers but are not suggested to people who don’t follow you. See Copyright.

On the post screen you can tag people on the photo, invite a collaborator (the post shows on both profiles once they accept), add a place, and write alt text so people using screen readers know what is in the picture.

Open the post’s ⋯ menu and choose Edit. In the app you can change the caption, tags and alt text. On the website you can change the caption and alt text.

From the post’s menu, pin it. You can pin up to 3 posts and 3 Splats. Pinned items show first on your profile.

In the post’s menu you can turn off comments, hide the Splash count, and choose whether others may use your audio.

Check your connection and tap Retry on the posting bar. In the iPhone app an unfinished upload comes back after you reopen the app. If it keeps failing, tap Details and send what it says to support.

In the app, when you leave the editor Splatter asks if you want to discard, save as a draft, or keep editing. Drafts are kept for you to finish later.

Open the post’s ⋯ menu and choose Delete.

In the iPhone or Android app, pick a photo or film a slow walk-around scan. The app coaches you as you move. On the website you can look inside scenes, but not make them.

Use even light, move slowly, keep the subject in view and avoid people or cars moving through. Try again with more overlap between what you film. Scene options in the app let you fill missing parts and choose a detail level.

Open a scene and look around or walk in. Friends can leave glowing marks inside a scene, and you can see them when you step in.

On phones that support AR, you can place a scene in your room and walk into it.

A public place can have a Place Memory where everyone’s photos and scenes of that spot come together. On the apps you can walk through them in 3D; the website shows the photos.

In the app, record a clip moving through your scene and share it as a video. Clips carry a small splatter watermark.

Scenes are built on our servers. If a build fails or takes very long, wait a little and try again. If it keeps happening, write to support@splatterapp.com.

In the app, add up to 10 photos or videos at once, or a text-only story on a colour. You can add text, music (15 seconds), a place or a mention. Stories are made in the apps; the website lets you watch and react.

A Room is a group of stories you keep on your profile, like a highlight. You can make Rooms, add or remove stories, rename and delete them.

Echo is a short note that sits above your profile picture. Write one from your profile; it is a quick way to say what you are up to.

Inner Circle is your close-friends list. When you share a story you can choose Everyone or only your Inner Circle. You manage the list from your profile menu.

Open your story and look at its insights: views, Splashes and who.

Messages from people you don’t follow go to your requests so you can decide first. Accept to chat, or decline.

Text, emoji, photos, videos, voice notes and GIFs. You can also send a post or a scene into a chat, react to a message and reply to one.

Under a post you can answer with your voice, and react with voice reactions. Voice comments have a waveform and playback speed of 1x, 1.5x or 2x.

Open their profile and block, mute or report them. You can also restrict who can message you in Privacy settings. Blocking is private: they are not told.

Use Report in the ⋯ menu. Reports about content against religious beliefs, content that puts a child at risk and content supporting terrorism hide it straight away while a person reviews it. See the Community Guidelines.

From their profile or a post’s menu. Muted accounts stay followed but their posts or stories are hidden from you. Blocked and muted lists are in Settings.

Use “Show less like this” in a post’s menu to see fewer posts like it.

A post’s menu has About this account, which shows when the account joined and other details that help you decide whether to trust it.

Only pin public places on the Places map. Never pin a home, school or workplace. Ask before you scan inside a private place.

Report it straight away. See Child Safety. For urgent legal requests write to legal@splatterapp.com.

Report the post from its menu, or follow the steps on the Copyright page. You can also write to copyright@splatterapp.com.

An upheld report is one strike for 12 months. Three active strikes stop new uploads. If you think it was a mistake, send a counter-notice from Settings → Copyright.

Only sounds made on Splatter: your own recordings, original audio from videos whose owner allows reuse, and the Splatter pack. Don’t upload copyrighted songs or audio from other apps, films or artists.

In a post’s menu you can allow or stop others from using the original audio of your video.

From your profile’s menu, open Insights for an overview. Each post and story also has its own insights.

A post is not suggested to people who don’t follow you if you did not tick “I made this”, or while it is under copyright review. It still shows on your profile and to your followers. Tap Why? on the note to see the reason.

The website has one combined feed. Following and Nearby are in the apps.

Choose your splash colour in Edit profile. The poster of a post can open the Splash map to see where people splashed.